Innovative Retail Technologies

MAR 2013

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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CONTENTS March 2013 Editor's Letter 5 A Case Study In Being A Stranger To Your Customer Mobility Special Report 12 The Mobile Retail Associate: 4 Best Bets And Best Practices For 2013 The need to arm associates with mobile devices is well-defined. The applications, hardware, and networks are market-ready. Now we face the biggest challenge: the systemic and operational change necessary to make it all work. Omni-Channel Retailing 19 Case Study: American Apparel's New E-Commerce Solution Drives Online Growth 22 Returns Management — More Than Just A Label 24 Digital Displays Bring E-Commerce To The Store 26 Mobility As Part Of The Store Innovation Strategy h.h. gregg Challenges The Loss Prevention Philosophy LP sometimes has an adversarial relationship with store personnel. This electronics retailer has succeeded in creating a mutually beneficial partnership, p. 6. Mission Statement Integrated Solutions For Retailers magazine helps retail executives make informed decisions about technology and operations solutions for all of their sales channels. The magazine provides insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the retail enterprise. Maximize Cash Flow ACCEPT BILLS AND DISPENSE COIN WITH CONFIDENCE AND VISIBILITY In-Store Systems 28 Key Considerations For Mobile Payment 30 Mobility For Sustainable Retailing: Taking Your Energy Management System With You 31 Case Study: EDI Enables Automation, Collaboration For Multibrand Retailer Loss Prevention/Security 32 33 s Increase visibility and "anytime reporting" – remote access management and immediate view of cash flow, with detail reports for accountability audits s Employee self-service – increase cash management productivity with direct, authenticated and traceable employee deposits To learn more please contact us at (800) 342-3033 ext. 3 or visit 4 ● s Remo management – remote Remote access management and support for software rollouts, updates, setup control and data retrieval or upload s P.O.S. and back office integration – track the flow of cash to the transaction level The Right Combination March 2013 4 Points Of Cash Control Meeting The Megapixel Camera Challenge For Retail Use 34 Case Study: Conquers Cyber Attacks INTEGRATED SOLUTIONS FOR RETAILERS (ISSN: 15535894) Vol. 17, No. 3 is published monthly by Jameson Publishing, Inc. at Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510. Phone (814) 897-9000, Fax (814) 899-5587. Periodical postage paid at Erie, PA 16510 and additional mailing offices. Copyright © 2013 by Peterson Partnership. All rights reserved. Print PP. Printed in U.S.A. SUBSCRIPTION RATES: For qualified readers in the U.S.: $0. For non-qualified readers in the U.S. and in all other countries: $97 for one year. POSTMASTER: Send address changes to Integrated Solutions For Retailers, Knowledge Park, 5340 Fryling Road, Suite 300, Erie, PA 16510.

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