Innovative Retail Technologies

MAR 2013

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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Cover Feature "We let the territory managers run the investigations — the higher-level stuff — to help out operations. By doing this, my team can deal with alarm maintenance, fire marshals, fraud investigations, ORC (organized retail crime), and, if needed, the store investigation." says. "It then becomes about A Philosophical Change policies, procedures, and best The problem with this approach practices. We show them is that it is a total philosophy it is more about removing change for retail in general. Most the temptation and threat." managers and associates look at Todd Zimmerman, Zimmerman notes that a lot LP members as adversaries who national asset protection manager, h.h. gregg of good people will make a are just looking to come in, catch mistake and do something stupid if the temptation is criminals, and tell everyone how badly they are doing at there. If he is able to remove the temptation, the person prevention. One of the ways Zimmerman was able to won't even consider making that mistake. aid in this change was by meeting with managers and "We let the territory managers run the investigations district managers and explaining how LP technology — the higher-level stuff — to help out operations. By can help them in the stores. "We have IP cameras in doing this, my team can deal with alarm maintenance, many stores along with the alarm systems. If all I do fire marshals, fraud investigations, ORC (organized is go in and review alarm logs and video, we are not retail crime), and, if needed, the store investigation," really working together. That is just me being 'a cop.' Zimmerman explains. His department attempts to get However, if we look at alarm-exception reports for the company auditors in front of different levels of opens and closes to see why managers reentered a personnel within h.h. gregg. This allows him to see building, and how to prevent those occurrences in the future, then we are working together toward a goal," he what the buyers are dealing with from vendors, see if Vector Security Helps Protect h.h. gregg U.S. electronics retailer h.h. gregg has grown from 55 time. Additionally, by using this information to coordinate to more than 220 stores in seven years. With that growth with video, LP personnel can see if the person whose code has come the shrink issues every retailer faces. In order was entered is really the one who entered the building, or to help mitigate these issues, Todd Zimmerman, national if their code has been compromised. asset protection manager, turned "Alarms are a great deterrent to Vector Security for burglar and to theft. When someone who is fire detection at many existing and possibly considering committing a new stores. "The Vector system crime sees an active alarm, they allows us to take a more hands-off are far more likely to make the right approach by offering exceptiondecision and not attempt the theft," based reports and complete Zimmerman states. "Our goal is to visibility into current and past remove the temptation to commit a alarm status," Zimmerman says. crime of convenience by making it The system is able to be remotely more difficult to commit." By having monitored, and all of the reports a visible security system, everyone can be accessed anywhere the knows the property is protected and LP team member has Internet is being monitored 24 hours a day. access. This way, if Zimmerman h.h. gregg uses Vector Security for both fire detection "The Vector system has been so is on the road, as he frequently is and burglar/entry alarms to protect all of the com- successful that we have chosen with 20 yearly store openings, he pany's assets from both internal and external threats. to pilot their EAS system in select can still maintain visibility into the locations," he says. Going forward, system nationwide. h.h. gregg will rely heavily on burglar and fire detection By receiving regular reports on alarm activation and systems to protect all of the company's assets. deactivation, company personnel can monitor who is For More Information On Vector Security entering and exiting the store, when they were there, and Go To whether or not they were authorized to be there at the 8 ● March 2013

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