Innovative Retail Technologies

SEP-OCT 2016

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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organizations, ongoing and formalized communication of best practices for breach prevention and the actions being taken on those best practices should be a bigger priority in the C-suite. Physical Security: Theft Remains The Primary Concern When we turned our line of questioning toward more traditional, in-store security measures, some interesting trends emerged. We saw a bit less disparity in responses to questions about the security solutions organizations have in place, and some shared concern about the emerging threats merchants face. Theft was the most-cited response to the open-ended question, "What is your biggest physical security concern right now?" Interestingly, terrorism and active shooter scenarios also made their way into responses from each of the roles we surveyed. To combat those threats, access control and IP video surveillance are mutually understood as the top physical security technologies currently used by most retail organizations. Again, however, the CEOs in our sample appear to be a bit less aware of the physical security infrastructure than the CIOs and LP/AP directors in charge of their care and feeding. More than three quarters of LP/AP directors and CIOs, for instance, report that their organizations leverage IP video surveillance. Just 41 percent of CEOs said the same. Access control technologies were reported in use by 77 percent of LP/AP directors and 88 percent of CIOs, but just 59 percent of CEOs. The charts below illustrate the disparities in C-level understanding of the physical infrastructures in place in retail organizations. The Value Of Interdepartmental Collaboration We asked our survey respondents to weigh in on the value of interdepartmental collaboration in their organizations. As noted at the outset of this report, collaboration among LP/security professionals and other disciplines, such as merchandising, doesn't occur organically in most organizations. Instead, C-level champions must cultivate it. Yet, when we asked our audience how important interdepartmental collaboration is with regard to physical security in their companies, using LP and merchandising as an example, just half of CEOs and 53 percent of CIOs said it's very important, as opposed to 77 percent of AP/LP directors. A follow-up question sheds light on the C-level's hands-off approach to managing this type of interdepartmental collaboration. When asked if LP works directly with merchandising to ensure proper safety and security of merchandise without impacting the customer experience or the customer's ability to interact with the product 78 percent Security 2016 20 85 percent of LP/AP directors recognized the importance of a close working relationship with merchandisers and marketers. 0% 10% 20% 30% 40% 50% 60% What physical security technologies does your organization currently use? (CEO Response) Access Control IP Video Surveillance EAS/RFID POS Integration Video Analytics Personnel/Security Guards 0% 10% 20% 30% 40% 50% 60% 70% 80% What physical security technologies does your organization currently use? (LP/AP Response) Access Control IP Video Surveillance EAS/RFID POS Integration Video Analytics Personnel/Security Guards 0% 20% 40% 60% 80% 100% What physical security technologies does your organization currently use? (CIO Response) Access Control IP Video Surveillance EAS/RFID POS Integration Video Analytics Personnel/Security Guards

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