Innovative Retail Technologies

SEP-OCT 2016

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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N RF Protect 2016, held in Phila- delphia in June, served up insightful education to the loss prevention and asset protection community in retail. I caught up with a few of retail loss prevention's best and brightest for their top takeaways from the show. Here's what they shared. David Shugan, CFI, senior director of loss prevention, Carter's: NRF Protect 2016 was another year of successful educational growth, network- ing, and leadership development. From keynote speakers, council meetings, and the exhibit/vendor hall, we all left Philadelphia as better loss prevention professionals. From my perspective, the key take- aways were the challenges associated with EMV financial changes, active shoot- er/terrorism in the workplace, and the use of technology to protect the brand. Let's start with EMV. Chip and signa- ture is not the answer! Chip and PIN is a must. As an industry, we must influence the financial industry and legislative teams and push for Chip and PIN. The next actionable item is our people. Active shooter and domestic terrorism have changed the way loss prevention professionals protect and live. Plans of preparation are more critical today than ever before. In his Keynote address, Ted Koppel stated, "Terror is de- signed to get a stronger person to overre- act!" We can't overreact — we must plan, practice, and educate. We must be ready. Losing this battle is not an option. Lastly, technology has changed the way we protect. Exception-based report- ing has been enhanced, video and inven- tory analytics have become the norm, and we have fully integrated predictive modeling to ensure we stay closer to understanding how losses occur before they occur. Specifically, I left Philly with a clear understanding of what I need to do to ac- complish and improve my ability to protect our people, our assets, and our brands. It is an amazing time to be a loss prevention professional, and our industry has amazing leaders with whom to share ideas. Chad McIntosh, VP of asset protection and risk management, Bloomingdale's: As I attended NRF Protect this year I was struck by a few things, each of which illus- trates how far a profession I love has come and how much the dialogue at our annual conference has changed. The conference began with two amazing events — Execu- tive Afternoon and the Emerging Leaders Boot Camp. The Executive Afternoon ex- posed loss prevention leaders to General Michael Hayden, the ex-CIA director, and his viewpoint on terror challenges we face today both as a country and as busi- ness people. The Emerging Leaders Boot Camp is a perfect opportunity to expose Top Takeaways From NRF Protect If we learned anything from NRF Protect 2016, it's that the role of loss prevention professionals has evolved significantly in order to protect companies' people, profits, and brands. What's Next Sept-Oct 2016 32 A Q&A WITH ERIN HARRIS Active shooter and domestic terrorism have changed the way loss prevention professionals protect and live. David Shugan, CFI, senior director of loss prevention, Carter's My recommendation is to let your stars know how much you appreciate them and send them to NRF Protect next year. Chad McIntosh VP of asset protection and risk management, Bloomingdale's

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