Innovative Retail Technologies

NOV-DEC 2016

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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Our annual, wide-ranging subscriber survey reveals the technologies that will drive retail in 2017, and customer experience is king. RETAIL TECH SPENDING 2017: A QUEST FOR THE COMPLETE CUSTOMER EXPERIENCE by Matt Pillar Nov-Dec 2016 6 A nother installment of the Innovative Retail Technologies' Tech Spending Report is in the books. This year, we're seeing both the continuation of some of the trends we've been charting for the past few years and strong opinions about some of the progressive moves merchants are making. Investments in mobile, for both POS and to aid retail associates with task management, customer relationship management, and inventory visibility, will continue at a healthy pace next year. Not surprisingly, we'll see the continuation of heavy investment in back office omni-channel initiatives that drive enterprise inventory transparency. We'll cover some of that here and some of it in our accompanying State Of E-Commerce Report on page 12. This year 's survey was completed by a host of leading retailers representing a wide range of segments, from specialty apparel to grocery to big-box brands. A sampling of those merchants includes Cavender 's, Kroger, Foot Locker, The Limited, London Drugs, Target, Walgreens, and Walmart. Steady, Tepid Confidence In Tech Portfolios When we asked merchants whether they agree or not with the statement, "My company's technology portfolio is well- Retail Tech Spending 2017

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