Innovative Retail Technologies

JAN-FEB 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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a JAN/FEB 2017 8 Sam's Club A bevy of complementa- ry digital tools makes Sam's Club a veritable case study on leverag- ing digital technology to transform the member shopping expe- rience. Its newest innovation, the free Scan & Go App, is a homegrown solu- tion that allows members to use their smartphones to completely bypass the checkout lane. Once inside their local Sam's Club, members can use the app to scan UPC codes on items in their cart and pay directly on their phone from anywhere in the club. The app also al- lows users to tap into member-exclu- winner Omni-Channel Retailing Project Leads: Roz Brewer, President and CEO, Sam's Club; Jamie Iannone, President and CEO, Samsclub.com Mobile purchases tripled over last year and are growing nearly 25 percent each month. Finalist bile check-in for product pickup across the entire chain. Location-based check- in enables the club to prepare orders for pickup before the member has set foot in the club. The retailer is rolling out curbside and drive-thru pickup so that members won't even need to leave their vehicles. Recognizing that more than half of online orders at Sam's Club are reor- ders, the merchant built an easy reor- der tool into its app and on its website. That tool stores members' past pur- chases, allowing the reorder of those items with a few clicks. The proof of innovation success at Sam's Club is in the numbers: • Club Pickup grew 46 percent year-over-year in Q4 2014. • Mobile purchases tripled over last year and are growing near- ly 25 percent each month. • Members rate Scan & Go 4.5/5 on iTunes and a 4.1/5 on Google Play. • 74 percent of members who try Scan & Go use it again within 90 days. • Incremental spending has in- creased nearly 10 percent. sive savings and easily track spending throughout their trip. The new Club Pickup service allows Sam's Club members to order items online from their club and schedule a pickup time that works best for them. It was the first retailer to enable mo- R e t a i l e r i n n o v a t i o n a w a r d s JOURNELLE Project Lead: Lyn Lewis, CEO, Journelle With NetSuite running its core retail business systems, Journelle is providing its store associates with a 360-degree view of the entire customer life cycle with real- time access to the CRM data captured from across all sales channels, as well as its 20,000 SKUs across all locations.

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