Innovative Retail Technologies

JAN-FEB 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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Jan/Feb 2017 11 Country Curtains Project Lead: Jeremy Warren, IT Director, Country Curtains Country Curtains is leveraging UTC RETAIL POS-J mPOS, integrated with its custom configurator, to roll out a concept that pres- ents the store as a showroom and extend the retail experience to the customers' homes. Store associates and in-home sales staff can present products and process orders via their iPad tablets. Evereve Project Lead: Anthony Hoang, Chief Information Officer, Evereve Evereve powers stores, e-commerce, and data warehousing with Command Retail from Celerant. The solution captures every sale, return, and wish list to provide insight into individual buying behaviors and style preferences. The merchant's Trendsend e-mail initiative drives revenue greater than any individual store. RST Brands Project Lead: Matt Grimm, E-Commerce Manager, RST Brands Leveraging NetSuite and Bronto, RST Brands created a new, digital channel for its customers to find replacement and out- of-season merchandise. E-Commerce has thus grown to between 30 percent and 40 percent of overall revenue there, while open and click rates improved 12 percent and 30 percent, respectively. Finalists R e t a i l e r i n n o v a t i o n a w a r d s Sur La Table Project Lead: Kevin Ertell, Senior Vice President of Digital, Sur La Table Using an Adaptive Navigation solution from Edgecase, Sur La Table supports customer engagement by expanding and cleansing product data to present unique and compelling product attributes and offering category level filters that make it easy for shop- pers to find what they want. Zachys Wine & Liquor Project Lead: Victor Castro, Digital & E-Commerce Director, Zachys Zachys leverages an email trigger program from Bluecore to communicate more effectively with its customers. The program's coding allows Zachys to aggregate customer data and better understand shopper intent. Since implementation, the merchant's e-commerce division has experienced 54 percent growth, representing 23 percent of revenue.

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