Innovative Retail Technologies

JAN-FEB 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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x Luxottica L uxottica Group has a reputation for its considerable ongoing in- vestment in the training and de- velopment of its associates and the quality of its work environ- ment. With store associates playing such an important role in providing a consis- tently excellent shopping experience, the company needed to provide team mem- bers with a single place to view corporate communications, employee training direc- tion, onboarding processes, and tasks and performance metrics. Luxottica implemented a task man- agement solution from Reflexis Systems to centralize the effort, determining that the single WFM platform would ensure that field leaders, store managers, and associ- ates understood and executed the compa- ny's strategies. With its task management solution in place, corporate can coordinate planning of product launches, streamline commu- nication, update a singular calendar, and ensure stores are executing Luxottica's product and customer service direction. winner WORKFORCE MANAGEMENT Miami Home Centers Project Lead: Johil Parbtani, General Manager, Miami Home Centers The Epicor Scheduling+ solution allows Miami Home Centers to streamline the employee scheduling process and reduce management over- sight of schedules at its four stores. Managers can schedule according to whether they are over or under budget for the day/ week/month, helping the small business keep tabs on its finances. Luxottica provides a singular platform for enterprise-wide corporate communication. Finalist The POS/mobile device-enabled Reflexis solution benefits both corporate users by: • Providing a single source for all to view prioritized corporate com- munication • Freeing up more time for custom- er-facing activities • Enabling visibility into who had completed corporate plans and who had not, with the ability to manage by exception and help stores address reasons for non- completion • Creating transparent accountabil- ity with real-time tracking and reporting of completion and com- ments • Enabling a third-party rewards and recognition program, which includes training materials, quiz- R e t a i l e r i n n o v a t i o n a w a r d s JAN/FEB 2017 14 zes, peer recognition, points awards, and a social hashtag feed tied to key brand initiatives • Empowering field/store associates and corporate with two-way com- munication on activity status in real time • Reducing the amount of pa- per-based communication, sup- porting the company's Zero Waste initiative • Decreasing duplicate or corrective communications; when details for a project or communication change, the system flags the pres- ence of new information in line with the original communication. • Linking to other programs and ap- plications to serve as the source of truth The impact of the solution at Luxottica has also resulted in increased productivity and growth in sales in terms of comp sales (year-to-year same store comparisons), overall sales, and key product lines.

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