Innovative Retail Technologies

MAR-APR 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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Convenience chain QuickChek gained huge store-level efficiencies by replacing manual legacy systems with a progressive suite of workforce management applications. I t's not at all uncommon for large dairy operations to launch regional conve- nience store chains. That's how Quick- Chek got its start. Building on a legacy of dairy production dating back to 1888, Carlton C. Durling of Durling Farms fame opened the first QuickChek in Dunellen, NJ, in 1967. Today, the company employs more than 4,000 Team Members and op- erates more than 140 stores throughout New Jersey and New York. It's expanded its assortment to include fresh food, cof- fee, convenience store sundries, and fuel in addition to fresh dairy products. For a regional chain, QuickChek is well-recognized on a national scale for its success. Convenience Store Decisions named it 2016 Convenience Store Chain of the Year. The company earned a Hot Beverage Innovator award from Convenience Store News in 2014, and in 2016 the same publication named Maria Fidelibus, QuickChek's VP of IT, Technology Leader of the Year. One of the awards that the company most relishes, however, is the 2016 "Best Places To Work" designation it earned from the weekly business journal NJBIZ. QuickChek prides itself on a commitment to its Team Members, and it backs that Tech That Keeps Associates In Check Before, when we had scheduling or attendance anomalies, leaders might not have seen it until the end of the week. Now, they can address it the day it happens. Amy DaSilva, communications and systems specialist, QuickChek commitment up with employee-facing technology investments. A History Of WFM Investment Amy DaSilva, communications and systems specialist at QuickChek, has been with the company since 2003. No one's better suited to speak to the company's commitment to its Team Members than she is. DaSilva started her career with the company as a store Team Member during her college years. In 2009, she joined the corporate IT department. Shortly thereafter, DaSilva joined a team of QuickChek Team Members responsible for implementing a comprehensive set of workforce management tools. That project began with a Reflexis labor scheduling and time and attendance implementation in 2010. "We had been using Team Member Social Security numbers for punching in, but we ran into risks with that," says DaSilva. "We had a basic PC clock in the back office where they would punch in their number. If they shared that number, anyone could punch them in." It also wasn't a secure environment given the use and likelihood of sharing personally identifiable information. BY MATT PILLAR Mar-Apr 2017 22 Proven Innovations As for its scheduling system, DaSilva says weekly schedules were written on paper from scratch, a time-consuming effort that took place without relation to punches or historical time clock data. "We installed biometric time clocks from Control Module in each location and married them with Reflexis time and attendance and labor scheduling," says DaSilva. "Punch data pairs directly up with schedule, and leaders are given real-time, actionable data." Electronic schedule templates reduce store hours, and electronic communication of those schedules reduces the number of phone calls leaders field regarding Team Member schedules. "Before, when we had scheduling or attendance anomalies,

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