Innovative Retail Technologies

MAR-APR 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

Issue link: http://dig.ismretail.com/i/787743

Contents of this Issue

Navigation

Page 25 of 39

leaders might not have seen it until the end of the week. Now, they can address it the day it happens." In 2012, the Reflexis project continued with the addition of the StoreWalk task management module. "When it came to our internal and external audits, we were simply generating too many emails for Store Leaders to review," says DaSilva. "We could not monitor our retention rate or possibly know how many emails and directives were getting deleted." QuickChek also lacked the ability to automatically assign best practice corrective action in response to non- compliance, and track that corrective action to completion. "We had no central source of information on the tasks being given to stores, whether stores were completing them, whether completion was on time, and how long it took," says DaSilva. "Auditors would print an audit, walk the store, take paper notes, then go home and enter the audit on the computer and email it to someone else." That, she says, was too time-consuming and resulted in no immediate action being taken because communication wasn't happening in real time. "Audit results were emailed or stored in multiple locations so there was no easy way to compare and review them." With four years of the task management system under its belt, DaSilva says the company has gained considerable efficiencies. "Now, auditors use iPads to complete an audit in real time and get the report sent to whoever is assigned to receive it." She says the efficiency gains are obvious and felt, and that the store audit solution helps ensure food service safety standards are met and loss prevention and safety policies are followed. Real-Time Data Drives Results In 2015 and 2016, DaSilva oversaw upgrades of Task Manager, StoreWalk, Workforce Manager, and Time and Attendance. "Our store teams can now spend more time with customers and vendors. Our workforce management applications have unified our auditing system, tamed the chaos of multiple emails, redundancy, and inconsistent communications," she says. Across the suite of WFM solutions, DaSilva says real-time data access is the common thread of the efficiency gains QuikChek has achieved. "Each module gives us data that we can react to immediately. Before, it just took too long to generate actionable results from our data." Now, she says the business is challenged to keep up with the changing technology that Team Members use to send and receive information. "We're intent on staying ahead of the communication preferences of our Team Members so we're implementing a mobile app that will allow them to view their schedules, request time off, and swap shifts from their mobile phones," says DaSilva. 23 Mar-Apr 2017 IN ADDITION TO VALIDATING AND SECURING CASH DEPOSITS, ASCENT DELIVERS: • Expandability to meet all bill and coin cash handling needs with devices that can be linked or stand alone • Robust feature set with device level control of configuration management, cash handling transactions and reporting • Unparalleled quality with remote serviceability to keep cash flow and operations running smoothly ELEVATE YOUR CASH HANDLING CAPABILITIES The Ascent cash management solutions provide retailers with world-class reliability and future-ready technology. To start optimizing your cash handling activities across your entire organization today, call (800) 342-3033 ext. 3001 or email info@fireking.com. An FKI Security Group Company VISIT US AT RILA, BOOTH #412

Articles in this issue

Links on this page

Archives of this issue

view archives of Innovative Retail Technologies - MAR-APR 2017