Innovative Retail Technologies

MAR-APR 2017

Innovative Retail Technologies (formerly Integrated Solutions For Retailers) is the premier source for innovative yet pragmatic technology solutions in the retail industry.

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knew Business Objects, Netezza, Oracle, SQL Server, and MySQL in his sleep. He was on the BI speaking circuit, a noted expert on the burgeoning trend. By 2006, he scored a two-week contract with Neiman Marcus to help the iconic retailer chart its BI path. That first foray into retail turned into a three-year tenure as project lead on the Neiman Marcus BI initiative, where he oversaw conversion to the Business Objects XI Enterprise platform and shepherded various business units through its value. He also managed the company's migration from Informix, Oracle, and Teradata to the Netezza Data Warehouse Appliance, driving seven-digit annual savings along the way. In 2009, Emmons was named enterprise architect at Neiman Marcus. "Our BI initiative had been successful, and my contribution to it didn't go unrecognized," says Emmons. "I was invited to found Neiman Marcus' first enterprise architecture team." That charge saw Emmons developing information systems strategies to serve Neiman Marcus' evolving business goals and needs, including the establishment of the IT architecture, technology principles, and guidelines on its use. In this capacity, Emmons oversaw the implementation of MPLS cloud connectivity, the buildout of a new Wi-Fi infrastructure across all Neiman Marcus locations, as well as the rollout of iPhones to all sales associates to provide access to CRM and store operations applications. In June 2012, Emmons was tapped by CIO Michael Kingston with the creation of the Neiman Marcus Innovation Lab. That lab has become the hub for innovation projects rolling into Neiman Marcus stores. It's a petri dish of new technology, where that tech's creative use is free and encouraged to flourish under the direction of Emmons and his associates. It's where the Memory Mirror gained its first real foothold in the U.S., where the company realized that something as simple as a courtesy phone charger (ChargeItSpot) could have a measurable impact on customer dwell time and sales, and where fun ideas like the "fling wall," which never quite panned out in stores, were born. More on that later. First, I asked Emmons to recollect his feelings when he was asked to transition from enterprise architect — a pretty 29 Mar-Apr 2017 COMPLIANCE? GOT VENDOR Imagine an enterprise-level, supply chain visibility, vendor performance, and vendor compliance SAAS solution that costs you nothing. Need automated identification, calculation, and communication of violations and chargebacks? How about mobile tablet devices to record manual audit information from any location with internet access? Don't know who to audit? Our Vendor Classification System will enable you to spend less time with the near perfect vendors and more time with those causing the most pain. Inventory accuracy is essential for omni-chan- nel success. ASN accuracy problems are a major cause of poor inventory accuracy. We have a solution for that. Our compliance portals offer vendors a self-service solution for access to violation and chargeback details, and for communicating disputes. Email your request NOW for a complimentary, no-obligation Opportunity Assessment to It was a 'see what you can do and show us your stuff ' kind of gig, so there was a certain amount of pressure to perform. At the same time, it was very exciting to set my own course and determine if the business would react positively. Scott Emmons, head of the innovation lab, Neiman Marcus

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